Sorry about quoting Rainman, but Kmart left a very bad taste in my mouth yesterday. I've never been a big fan to begin with, but I was really annoyed after my experience.
At Christmas time I went in to our local Kmart to look for a few things and really made out. So much so I ended up spending almost $100! When I got to the check out I got suckered in to one of their "Shop My Way" rewards cards. I was excited because I not only earned my regular points, but I also got a $5 gift card that I could use the following week on whatever. Worked out great, I found a pair of earrings I really liked that were $4.99--so I really only had to pay the sales tax.
Since then I've been paying close attention to the members only deals and specials. Last week hubby and I went to a Kmart in a different town--I picked up several things, used up my points and earned some more. Also got another $5 gift card for this week. Over the weekend I got an e-mail about bonus points I had received that were only good for 3 days. Terrific--I would use those $5 in bonus points, my $5 gift card and the whopping $1.03 in regular points I had and basically get $11.03 in freebies.
When I got to the check out the cashier entered my phone number--and NOTHING came up. WTF?! Not the $5 bonus points or the $1.03 that I had legitimately earned. I complained a bit, but didn't get anywhere, and I still got the $5 gift card off my total. Fortunately everything I bought was stuff I needed anyhow. When I got home I logged in to my account, and I was right, I had exactly what I thought I had in credits coming to me. Then the thought crossed my mind that perhaps the cashier had entered my phone number in wrong. Oh well. Until this morning when I decided to see what had happened on my account--and lo and behold, my purchase from yesterday was right there with the points I had earned on it. And to make matters worse, my $5 bonus had expired overnight, so I basically lost $5. I was pissed!!! I shot off an e-mail to Kmart, we will see what comes of it. I'm not expecting anything, but I think to give me the $5 bonus credits would be a nice gesture. I'm also ticked off because I realized that one of the items I bought last week was on sale, but I didn't get the sale price. I am returning it anyhow, so no harm, no foul, but still. It wasn't until I dug the receipt out to get my return ready that I noticed it. Grrrr........
And Kmart (and Sears) wonder why they are struggling? Seems like a no-brainer to me!
An update to my Etsy story--I did finally get my money back, but only after I filed a complaint with Paypal. I got a wimpy-assed response back from Etsy, and this person is STILL selling stuff and has gotten even more negative feedback. What gives?