I recently had an incident at Etsy that has left me very disappointed in Etsy itself. I ordered an item, but within a half an hour decided to cancel said item. I realize that cancelling an item on Etsy is hit and miss--it is totally up to the seller if they agree to the cancellation. In addition to cancelling the sale, I also e-mailed the seller. Two days went by and I hadn't heard anything either way, so I e-mailed again. Finally I heard from the seller and they agreed to cancel the sale. Seller did that--but then didn't refund my money!
Upon further investigation, I discovered that this seller has had repeat complaints about merchandise not being delivered, not responding to e-mails--the list went on and on. I personally don't know how this seller has been allowed to continue to sell on Etsy with a feedback this bad. I decided to e-mail Etsy about this.
I've heard nothing. Nada. Not a "we will look in to this"--not a word. I think that is terribly irresponsible. Even Ebay will lock out someone if they are not keeping certain standards. Very bad show Etsy!
I finally got my money back, but only after I filed a complaint with PayPal. It makes me mad that I had to even do that. If you don't provide merchandise then to me a refund is a no brainer, and should have been done as soon as Etsy finished processing the cancellation. As someone who sells on Ebay, there is a certain level of service that is to be expected. The seller fell short on all accounts and Etsy apparently doesn't care :( I've since ordered two other items off Etsy--one from someone I've bought from before and someone new, but with great feedback. I know that I will be very particular who I buy from in the future, and this whole incident has left a bad taste in my mouth, not just with the seller, but with Etsy as well. I definitely will look for other ways to purchase besides Etsy if this is all the better they can do. Grrrr........